Industry Overview
The Global Chatbots in the Healthcare Market is expected to grow from USD 0.15 billion in 2023 to USD 0.57 billion by 2030 at a CAGR of 24.23% during the forecast period ranging from 2025 to 2030. Chatbots imply specially designed computer programs or software that help in establishing a conversation with humans using Artificial Intelligence. Chatbots are quite popular and user-friendly approaches used across a wide range of applications and industries. The technology helps in simulated conversations to provide automated responses to the questions of users. It can also perform a few specific tasks based on a set of predefined algorithms. Chatbots are extensively used in the healthcare industry due to their potential benefits and their efficiency in enhancing patient care. It is also used to streamline administrative tasks and provide precise information to users.
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Cost savings is one primary growth factor of the market. In addition, higher adoption in the healthcare sector, rising internet penetration and connectivity, adoption of smart wearable devices, and lack of effective patient management also propel the growth of chatbots in the healthcare market.
Typically, inadequate options for development hinder market growth. However, the rise in the number of platform-based chatbots, such as social media chatbots, healthcare chatbots, and cloud-based chatbots, is creating novel opportunities for market growth.
Market Segmentation
Insight by Component
The global chatbots in the healthcare market are divided by components into software and services where the former will dominate the market due to lower operating costs, higher usage, increasing internet penetration, and a rise in the number of smartphone users.
Insight by Deployment Model
The global chatbots in the healthcare market is divided by deployment model into the on-premise model and a cloud-based model. Out of these two models, the cloud-based model is expected to grow more due to the benefits offered, higher accessibility, lower cost, hassle-free integration, and less customization.
Insight by Application
According to different applications, the global chatbots in the healthcare market are divided into customer service and administration, medical triage, mental health, patient engagement, health and fitness, and other segments. Out of these segments, the medical triage segment will grow more due to extensive usage in pre-diagnosis purposes.
Insight by End-User
The end users also divide the global chatbots in the healthcare market into patients, providers, payers, and other categories. Out of these categories, the patient segment is expected to dominate the market more being the primary users. They can access them easily through social media pages or medical sites and get accurate and professional guidance and quick redressal of their queries.
Global Chatbots in Healthcare Market Report Coverage
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Report Metric
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Details
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Historical Period
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2018 - 2023
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Base Year Considered
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2024
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Forecast Period
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2025 - 2030
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Market Size in 2023
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U.S.D. 0.15 Billion
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Revenue Forecast in 2030
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U.S.D. 0.57 Billion
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Growth Rate
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24.23%
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Segments Covered in the Report
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By Component, By Deployment Model, By Application and By End-User
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Report Scope
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Market Trends, Drivers, and Restraints; Revenue Estimation and Forecast; Segmentation Analysis; Impact of COVID-19; Companies’ Strategic Developments; Market Share Analysis of Key Players; Company Profiling
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Regions Covered in the Report
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North America, Europe, Asia-Pacific, Middle East, South America and Rest of the World
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Industry Dynamics
Industry Trends
There is a significant development in technology, such as AI and machine learning, which is implemented in this technology extensively. Also, there is a growing trend of launching more sophisticated chatbots with integrated voice recognition systems by the industry players. Chatbots are also used now to provide mental health support and therapy through empathetic responses.
Growth Drivers
The primary growth driver of the global chatbots in the healthcare market is the growing adoption of smartphones. In addition, the rise of chronic diseases, growing demand for virtual health assistance, development in NLP and speech recognition, and growing trust of patients in chatbots are also fueling the market growth. The market growth is also attributed to the growing demand for reducing the burden on healthcare infrastructure and cost optimization. The growth is further facilitated by the ability of the chatbots to enhance customer experience and due to the ongoing technological developments and innovations. A few other major growth factors are round-the-clock availability, efficient triaging, and remote monitoring device integration and support.
Challenges
Lack of awareness and misconceptions regarding chatbots among people do not allow widespread acceptance. Another significant factor that hinders the growth of the market is that a large number of people still do not use smartphones or have internet services in a lot of regions.
Opportunities
Moreover, the advantages offered by the innovative chatbots across different platforms including their ability to provide data-driven suggestions and recommendations in a lot of situations increase the preference among consumers and push the adoption and the market forward.
Geographic Overview
North American market will grow at a high CAGR during the forecast period due to growing smartphone adoption, internet connectivity, and demand for virtual health assistance.
The European market will grow due to the rising number of collaborations among industry players and healthcare providers, growing awareness, benefits offered, absence of competent patient engagement, and rise in inpatient waiting time.
The Asia-Pacific market, on the other hand, will grow due to the growing adoption of digital health, the development of AI, improved patient engagement, and cost efficiency.
Competitive Insight
The strategies followed by chatbots in the healthcare market include product launches, acquisitions, collaborations & partnerships, and R&D activities to have a competitive edge in the market.
HealthTap is a medical group and technology company delivering telehealth virtual healthcare via the web and health apps. Their customers include health consumers in the United States, insurance companies, health systems and self-insured employers.
Baidu, Inc. is a Chinese multinational technology company specializing in Internet-related services, headquartered in Beijing's Haidian District. It holds a dominant position in China's search engine market and provides a wide variety of other internet services such as Baidu Baike, iQIYI, and Baidu Tieba.
Some of the key players operating in the chatbots in the healthcare market are Babylon Inc., HealthTap, Inc., Baidu, Inc., Sensely, Inc., Woebot Health, Ada Health GmbH, Your.MD Ltd. UK, Buoy Health, Inc., PACT Care BV., and GYANT.com, Inc.
Recent Developments by Key Players
HealthTap and Health Gorilla Join Forces to Make Medical Records Seamlessly Available to Doctors and Consumers on HealthTap
Virtual Health and Woebot Health collaborated that allows Virtua Health primary care clinicians and specialists to provide Woebot for Adults as a clinically directed adjunctive tool for people waiting to see a behavioral health provider.
The Chatbots in Healthcare Market report offers a comprehensive market segmentation analysis along with an estimation for the forecast period 2025–2030.
Segments Covered in the Report
- By Component
- By Deployment Model
- On-Premise Model
- Cloud-Based Model
- By Application
- Medical Triage
- Customer Service and Administration
- Mental Health
- Health and Fitness
- Patient Engagement
- Others
- Clinical Trials
- Medical Reminder
- Chatbot in Research
- Chatbots in Medical Procedures
- End-User
- Patients
- Providers
- Payers
- Others
Region Covered in the Report
- North America
- Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Russia
- Rest of Europe
- Asia-Pacific (APAC)
- China
- Japan
- India
- South Korea
- Rest of Asia-Pacific
- Rest of the World (RoW)
- Brazil
- Saudi Arabia
- South Africa
- U.A.E.
- Other Countries
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Source: VynZ Research
