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Call Center AI Market
| Status : Published | Published On : Mar, 2024 | Report Code : VRICT5137 | Industry : ICT & Media | Available Format :
|
Page : 126 |
Global Call Center AI Market – Analysis and Forecast (2025-2030)
Industry Insights by Component (Solutions [Chatbot, Intelligent Virtual Assistant (IVA), Intelligent Interactive Voice Response (IVR) system], Services [Professional, Managed]), by Deployment (On-Premises, Cloud), by Vertical (BFSI, Retail and E-Commerce, Healthcare, Telecom, Media & Entertainment, Energy & Utilities, Oil & Gas, Government, Others), by Technology (Natural Language Processing, Machine Learning, Automatic Speech Recognition, Computer Vision, Video Recognition, Others), by Channel (Phone, Social Media, Chat, Email or Text and Website)
Industry Overview
The global call center AI market is projected to reach from USD 1.9 Billion in 2023 to USD 4.8 billion by 2030, registering a CAGR of 23.9% during the forecast period.
The growing demand for quality customer services is expected to result in higher adoption of AI-based solutions, which will enhance the services of the call centers. Since it offers higher growth opportunities, several businesses are already using it to offer omni channel platforms for engagement and improve customer relationships and customer service. This will push the market further up in the forecast period.
.JPG "Call Center AI Market Highlights")
Over the past couple of years, there have also been significant developments made in the Control Compliance Suite (CCS) bot, quality assurance technologies, and omnichannel solutions. All these results in higher adoption of call center AI.
Apart from that, the market is also growing due to the ever-rising penetration of social media platforms that offer lucrative opportunities to call center AI service providers in the form of call analytics, predictive call routing, emotional intelligence, Interactive Voice Response (IVR), and conversational AI.
All these AI applications are trending in the call center software industry which helps the service providers to interact with call center agents according to their suitability and get appropriate answers to their queries from AI models.
Market Segmentation
Insight by Component
According to the components, the global call center AI market is divided into solutions and services. While the services category is further subdivided into professional and managed services, the solutions category is subdivided into chatbot, IVR, and Intelligent Virtual Assistant (IVA) systems.
Out of the two major categories, the solutions category is expected to grow more during the forecast period than the services segment. Out of it, the chatbot category will hold the larger share of the market and grow significantly due to the rising demand for chatbots in several industries such as telecom, BFSI, media & entertainment, retail & e-commerce during the analysis period.
Insight by Vertical
According to the vertical, the global call center AI market is divided into BFSI, retail and e-commerce, healthcare, telecom, media & entertainment, energy & utilities, oil & gas, government, and more. Out of all these segments, the BFSI category is expected to grow at a faster rate during the forecast period due to the rising demand for omnichannel experience for customers, reduced training costs of BFSI, and enhanced customer satisfaction.
Insight by Technology
According to the technology, the global call center AI market is divided into machine learning, natural language processing, computer vision, automatic speech recognition, video recognition, and more. Out of these, the automatic speech recognition category will hold a larger share of the market due to its ability to create a more precise customer database. This, in turn, helps in forecasting customer behavior by the companies and achieving higher customer satisfaction.
Insight by Deployment
On the basis of deployment, the global call center AI market is divided into on-premises and cloud segments. Out of these two, the on-premises segment will dominate and grow during the analysis period. This is mainly because it allows businesses to customize AI models and implement them. In addition, it also helps in making safety and security practices more efficient when it comes to consumer data. Most importantly, on-premises call center AI solutions are easy to deploy and offer greater control.
Insight by Channel Type
Depending on the channels, the global call center AI market is divided into phone, email, chat, social media, text, and website. Out of these, the phone segment is supposed to dominate during the forecast period due to the use of AI tools that recommend customer service representatives use emotional intelligence during a call. Moreover, IVR technology allows for handling several call center locations.
Global Call Center AI Market Report Coverage
|
Report Metric |
Details |
|
Historical Period |
2018 - 2023 |
|
Base Year Considered |
2024 |
|
Forecast Period |
2025 - 2030 |
|
Market Size in 2023 |
U.S.D. 1.9 Billion |
|
Revenue Forecast in 2030 |
U.S.D. 4.8 Billion |
|
Growth Rate |
23.9% |
|
Segments Covered in the Report |
By Component, By Deployment, By Vertical, By Technology, By Channel Type |
|
Report Scope |
Market Trends, Drivers, and Restraints; Revenue Estimation and Forecast; Segmentation Analysis; Impact of COVID-19; Companies’ Strategic Developments; Market Share Analysis of Key Players; Company Profiling |
|
Regions Covered in the Report |
North America, Europe, Asia-Pacific, Middle East, and Rest of the World |
Industry Dynamics
Growth Drivers
The growth of the global call center AI market is attributed to several factors, such as higher customer engagement through social media platforms, rising data generation through IoT and social media, development of imaging technology, rising demand for value-added customer support services in call centers, and more.
Chatbots or AI-powered virtual agents also contribute to the growth as these can function without needing human intervention, even while doing repetitive or routine tasks. This frees up human agents who can now focus on other tasks.
Speech analytics technology can help call centers interpret and analyze customer interactions through chat or phone and use the insights to track agent performance, identify specific trends, and enhance overall customer satisfaction.
The ability to personalize customer data and analyze them by AI also helps call centers offer customized recommendations. This, in turn, enhances customer experiences, satisfaction, and loyalty.
Predictive analytics is another attribute of AI algorithms that can analyze customer behavior by using historical data regarding their buying patterns. This helps call centers address the needs of customers more proactively and offer customized solutions to targeted customers.
All these attributes of AI drive the growth of the global call center AI market.
Restraints
One of the most significant obstacles to the growth of the global call center AI market is unsupervised learning. However, with growing awareness, this is expected to be handled more effectively during the forecast period.
Geography Insight
North America is the leading region based on the share of the global call center AI market. It will also grow significantly during the forecast period mainly due to higher investments in AI and its adoption by a large number of players in the industry. Also, there is an increased preference by the call centers in this region to automate their work operations which propels its growth.
On the other hand, the Asia-Pacific region is also expected to grow at a higher rate during the forecast period. This is because investments in the IT sector are growing in this region, especially in the developing economies of India and China. Also, there is a large number of call centers operating in these regions which further fuels the growth of the global call center AI market in this region.
Competitive Insight
Some of the key players operating in the global call center AI market are Amazon Web Services Inc., Microsoft Corporation, Google LLC, International Business Machines Corporation, Oracle Corporation, Cogito Corporation, SmartAction LLC, Five9 Inc., Avaya Inc., NICE inContact, Talkdesk Inc., Zendesk Inc., Nuance Communications Inc., Haptik Inc., and SAP SE.
Recent Developments by Key Players
IBM joined hands with Amazon Web Services (AWS) to help more mutual clients operationalize and derive value from generative artificial intelligence (AI). IBM Consulting focus on deepening and expanding its generative AI expertise on AWS. These two organizations shall deliver joint solutions and services upgraded with generative AI capabilities designed to help clients across critical use cases.
Symphony, the markets infrastructure and tech firm, is teaming up with Google, opens new tab to ramp up its voice analytics offering to banks and investment firms, executives told Reuters, as regulators get tough on communications compliance.
Microsoft and Mercy collaborated to empower clinicians to transform patient care with generative AI. This partnership shall give physicians, nurses, advance practice providers more time to care for patients and improve the patient experience.
The Call Center AI Market report offers a comprehensive market segmentation analysis along with an estimation for the forecast period 2025–2030.
Segments Covered in the Report
- By Component
- Solutions
- Chatbot
- Intelligent Virtual Assistant (IVA)
- Intelligent Interactive Voice Response (IVR) System
- Services
- Professional
- Managed
- Solutions
- By Deployment
- On-Premises
- Cloud-Based
- By Vertical
- Banking, Financial Services, and Insurance (BFSI)
- Retail and E-commerce
- Healthcare
- Telecom
- Media and Entertainment
- Energy & Utilities
- Oil & Gas
- Government
- Others
- By Technology
- Natural Language Processing
- Machine Learning
- Automatic Speech Recognition
- Computer Vision
- Video Recognition
- Others
Region Covered in the Report
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Russia
- Rest of Europe
- Asia-Pacific (APAC)
- China
- Japan
- India
- South Korea
- Rest of Asia-Pacific
- Rest of the World (RoW)
- Brazil
- Saudi Arabia
- South Africa
- U.A.E.
- Other Countries
.png "Call Center AI Market Size")
Source: VynZ Research
.png "Call Center AI Market Analysis")
Source: VynZ Research
1. Research Overview
1.1. The Report Offers
1.2. Market Coverage
1.2.1. By Component
1.2.2. By Deployment
1.2.3. By Vertical
1.2.4. By Technology
1.2.5. By Region
1.3. Research Phases
1.4. Limitations
1.5. Market Size Estimations and Forecast
1.5.1. Data Sources
1.5.1.1. Primary Research
1.5.1.2. Secondary Research
1.5.2. Methodology
1.5.2.1. Data Exploration
1.5.2.2. Forecast Parameters
1.5.2.3. Data Validation
1.5.2.4. Assumptions
1.5.3. Study Period & Data Reporting Unit
2. Executive Summary
3. Market Definition
3.1. By Component
3.1.1. Solutions
3.1.1.1. Chatbot
3.1.1.2. Intelligent Virtual Assistant (IVA)
3.1.1.3. Intelligent Interactive Voice Response (IVR) System
3.1.2. Services
3.1.2.1. Professional
3.1.2.2. Managed
3.2. By Deployment
3.2.1. On-Premises
3.2.2. Cloud-Based
3.3. By Vertical
3.3.1. Banking, Financial Services, and Insurance (BFSI)
3.3.2. Retail and E-commerce
3.3.3. Healthcare
3.3.4. Telecom
3.3.5. Media and Entertainment
3.3.6. Energy & Utilities
3.3.7. Oil & Gas
3.3.8. Government
3.3.9. Others
3.4. By Technology
3.4.1. Natural Language Processing
3.4.2. Machine Learning
3.4.3. Automatic Speech Recognition
3.4.4. Computer Vision
3.4.5. Video Recognition
3.4.6. Others
4. Industry Overview
4.1. Industry Dynamics
4.1.1. Market Growth Drivers
4.1.2. Market Growth Restraints
4.1.3. Key Market Trends
4.1.4. Major Opportunities
4.2. Industry Ecosystem
4.2.1. Porter’s Five Forces Analysis
4.2.2. Recent Development Analysis
4.2.3. Value Chain Analysis
4.3. Competitive Insight
4.3.1. Competitive Position of Industry Players
4.3.2. Market Attractive Analysis
4.3.3. Market Share Analysis
5. Global Market Estimate and Forecast
5.1. By Component
5.2. By Deployment
5.3. By Vertical
5.4. By Technology
5.5. By Region
6. North America Market Estimate and Forecast
6.1. By Component
6.2. By Deployment
6.3. By Vertical
6.4. By Technology
6.5. By Country
6.5.1. U.S. Market Estimate and Forecast
6.5.2. Canada Market Estimate and Forecast
6.5.3. Mexico Market Estimate and Forecast
7. Europe Market Estimate and Forecast
7.1. By Component
7.2. By Deployment
7.3. By Vertical
7.4. By Technology
7.5. By Country
7.5.1. Germany Market Estimate and Forecast
7.5.2. France Market Estimate and Forecast
7.5.3. U.K. Market Estimate and Forecast
7.5.4. Italy Market Estimate and Forecast
7.5.5. Russia Market Estimate and Forecast
7.5.6. Rest of Europe Market Estimate and Forecast
8. Asia-Pacific Market Estimate and Forecast
8.1. By Component
8.2. By Deployment
8.3. By Vertical
8.4. By Technology
8.5. By Country
8.5.1. China Market Estimate and Forecast
8.5.2. Japan Market Estimate and Forecast
8.5.3. India Market Estimate and Forecast
8.5.4. South Korea Market Estimate and Forecast
8.5.5. Australia Market Estimate and Forecast
8.5.6. Rest of Asia-Pacific Market Estimate and Forecast
9. Rest of the World (RoW) Market Estimate and Forecast
9.1. By Component
9.2. By Deployment
9.3. By Vertical
9.4. By Technology
9.5. By Country
9.5.1. Brazil Market Estimate and Forecast
9.5.2. U.A.E. Market Estimate and Forecast
9.5.3. Saudi Arabia Market Estimate and Forecast
9.5.4. South Africa Market Estimate and Forecast
9.5.5. Turkey Market Estimate and Forecast
9.5.6. Other Countries Market Estimate and Forecast
10. Company Profiles
10.1. Amazon Web Services Inc.
10.1.1. Snapshot
10.1.2. Overview
10.1.3. Offerings
10.1.4. Financial Insight
10.1.5. Recent Developments
10.2. Microsoft Corporation
10.2.1. Snapshot
10.2.2. Overview
10.2.3. Offerings
10.2.4. Financial Insight
10.2.5. Recent Developments
10.3. Google LLC
10.3.1. Snapshot
10.3.2. Overview
10.3.3. Offerings
10.3.4. Financial Insight
10.3.5. Recent Developments
10.4. International Business Machines Corporation
10.4.1. Snapshot
10.4.2. Overview
10.4.3. Offerings
10.4.4. Financial Insight
10.4.5. Recent Developments
10.5. Oracle Corporation
10.5.1. Snapshot
10.5.2. Overview
10.5.3. Offerings
10.5.4. Financial Insight
10.5.5. Recent Developments
10.6. Cogito Corporation
10.6.1. Snapshot
10.6.2. Overview
10.6.3. Offerings
10.6.4. Financial Insight
10.6.5. Recent Developments
10.7. SmartAction LLC
10.7.1. Snapshot
10.7.2. Overview
10.7.3. Offerings
10.7.4. Financial Insight
10.7.5. Recent Developments
10.8. Five9 Inc.
10.8.1. Snapshot
10.8.2. Overview
10.8.3. Offerings
10.8.4. Financial Insight
10.8.5. Recent Developments
10.9. Avaya Inc.
10.9.1. Snapshot
10.9.2. Overview
10.9.3. Offerings
10.9.4. Financial Insight
10.9.5. Recent Developments
10.10. NICE inContact
10.10.1. Snapshot
10.10.2. Overview
10.10.3. Offerings
10.10.4. Financial Insight
10.10.5. Recent Developments
10.11. Talkdesk Inc.
10.11.1. Snapshot
10.11.2. Overview
10.11.3. Offerings
10.11.4. Financial Insight
10.11.5. Recent Developments
10.12. Zendesk Inc.
10.12.1. Snapshot
10.12.2. Overview
10.12.3. Offerings
10.12.4. Financial Insight
10.12.5. Recent Developments
10.13. Nuance Communications Inc.
10.13.1. Snapshot
10.13.2. Overview
10.13.3. Offerings
10.13.4. Financial Insight
10.13.5. Recent Developments
10.14. Haptik Inc.
10.14.1. Snapshot
10.14.2. Overview
10.14.3. Offerings
10.14.4. Financial Insight
10.14.5. Recent Developments
10.15. SAP SE
10.15.1. Snapshot
10.15.2. Overview
10.15.3. Offerings
10.15.4. Financial Insight
10.15.5. Recent Developments
11. Appendix
11.1. Exchange Rates
11.2. Abbreviations
List of Tables
Table 1 Sources
Table 2 Study Periods
Table 3 Data Reporting Unit
Table 4 Global Call Center AI Market Size, by Component, 2018 - 2023 (USD Billion)
Table 5 Global Call Center AI Market Size, by Component, 2025 - 2030 (USD Billion)
Table 6 Global Call Center AI Solutions Market Size, by Type, 2018 - 2023 (USD Billion)
Table 7 Global Call Center AI Solutions Market Size, by Type, 2025 - 2030 (USD Billion)
Table 8 Global Call Center AI Services Market Size, by Type, 2018 - 2023 (USD Billion)
Table 9 Global Call Center AI Services Market Size, by Type, 2025 - 2030 (USD Billion)
Table 10 Global Call Center AI Market Size, by Deployment, 2018 - 2023 (USD Billion)
Table 11 Global Call Center AI Market Size, by Deployment, 2025 - 2030 (USD Billion)
Table 12 Global Call Center AI Market Size, by Vertical, 2018 - 2023 (USD Billion)
Table 13 Global Call Center AI Market Size, by Vertical, 2025 - 2030 (USD Billion)
Table 14 Global Call Center AI Market Size, by Technology, 2018 - 2023 (USD Billion)
Table 15 Global Call Center AI Market Size, by Technology, 2025 - 2030 (USD Billion)
Table 16 Global Call Center AI Market Size, by Region, 2018 - 2023 (USD Billion)
Table 17 Global Call Center AI Market Size, by Region, 2025 - 2030 (USD Billion)
Table 18 North America Call Center AI Market Size, by Component, 2018 - 2023 (USD Billion)
Table 19 North America Call Center AI Market Size, by Component, 2025 - 2030 (USD Billion)
Table 20 North America Call Center AI Solutions Market Size, by Type, 2018 - 2023 (USD Billion)
Table 21 North America Call Center AI Solutions Market Size, by Type, 2025 - 2030 (USD Billion)
Table 22 North America Call Center AI Services Market Size, by Type, 2018 - 2023 (USD Billion)
Table 23 North America Call Center AI Services Market Size, by Type, 2025 - 2030 (USD Billion)
Table 24 North America Call Center AI Market Size, by Deployment, 2018 - 2023 (USD Billion)
Table 25 North America Call Center AI Market Size, by Deployment, 2025 - 2030 (USD Billion)
Table 26 North America Call Center AI Market Size, by Vertical, 2018 - 2023 (USD Billion)
Table 27 North America Call Center AI Market Size, by Vertical, 2025 - 2030 (USD Billion)
Table 28 North America Call Center AI Market Size, by Technology, 2018 - 2023 (USD Billion)
Table 29 North America Call Center AI Market Size, by Technology, 2025 - 2030 (USD Billion)
Table 30 North America Call Center AI Market Size, by Country, 2018 - 2023 (USD Billion)
Table 31 North America Call Center AI Market Size, by Country, 2025 - 2030 (USD Billion)
Table 32 Europe Call Center AI Market Size, by Component, 2018 - 2023 (USD Billion)
Table 33 Europe Call Center AI Market Size, by Component, 2025 - 2030 (USD Billion)
Table 34 Europe Call Center AI Solutions Market Size, by Type, 2018 - 2023 (USD Billion)
Table 35 Europe Call Center AI Solutions Market Size, by Type, 2025 - 2030 (USD Billion)
Table 36 Europe Call Center AI Services Market Size, by Type, 2018 - 2023 (USD Billion)
Table 37 Europe Call Center AI Services Market Size, by Type, 2025 - 2030 (USD Billion)
Table 38 Europe Call Center AI Market Size, by Deployment, 2018 - 2023 (USD Billion)
Table 39 Europe Call Center AI Market Size, by Deployment, 2025 - 2030 (USD Billion)
Table 40 Europe Call Center AI Market Size, by Vertical, 2018 - 2023 (USD Billion)
Table 41 Europe Call Center AI Market Size, by Vertical, 2025 - 2030 (USD Billion)
Table 42 Europe Call Center AI Market Size, by Technology, 2018 - 2023 (USD Billion)
Table 43 Europe Call Center AI Market Size, by Technology, 2025 - 2030 (USD Billion)
Table 44 Europe Call Center AI Market Size, by Country, 2018 - 2023 (USD Billion)
Table 45 Europe Call Center AI Market Size, by Country, 2025 - 2030 (USD Billion)
Table 46 Asia-Pacific Call Center AI Market Size, by Component, 2018 - 2023 (USD Billion)
Table 47 Asia-Pacific Call Center AI Market Size, by Component, 2025 - 2030 (USD Billion)
Table 48 Asia-Pacific Call Center AI Solutions Market Size, by Type, 2018 - 2023 (USD Billion)
Table 49 Asia-Pacific Call Center AI Solutions Market Size, by Type, 2025 - 2030 (USD Billion)
Table 50 Asia-Pacific Call Center AI Services Market Size, by Type, 2018 - 2023 (USD Billion)
Table 51 Asia-Pacific Call Center AI Services Market Size, by Type, 2025 - 2030 (USD Billion)
Table 52 Asia-Pacific Call Center AI Market Size, by Deployment, 2018 - 2023 (USD Billion)
Table 53 Asia-Pacific Call Center AI Market Size, by Deployment, 2025 - 2030 (USD Billion)
Table 54 Asia-Pacific Call Center AI Market Size, by Vertical, 2018 - 2023 (USD Billion)
Table 55 Asia-Pacific Call Center AI Market Size, by Vertical, 2025 - 2030 (USD Billion)
Table 56 Asia-Pacific Call Center AI Market Size, by Technology, 2018 - 2023 (USD Billion)
Table 57 Asia-Pacific Call Center AI Market Size, by Technology, 2025 - 2030 (USD Billion)
Table 58 Asia-Pacific Call Center AI Market Size, by Country, 2018 - 2023 (USD Billion)
Table 59 Asia-Pacific Call Center AI Market Size, by Country, 2025 - 2030 (USD Billion)
Table 60 RoW Call Center AI Market Size, by Component, 2018 - 2023 (USD Billion)
Table 61 RoW Call Center AI Market Size, by Component, 2025 - 2030 (USD Billion)
Table 62 RoW Call Center AI Solutions Market Size, by Type, 2018 - 2023 (USD Billion)
Table 63 RoW Call Center AI Solutions Market Size, by Type, 2025 - 2030 (USD Billion)
Table 64 RoW Call Center AI Services Market Size, by Type, 2018 - 2023 (USD Billion)
Table 65 RoW Call Center AI Services Market Size, by Type, 2025 - 2030 (USD Billion)
Table 66 RoW Call Center AI Market Size, by Deployment, 2018 - 2023 (USD Billion)
Table 67 RoW Call Center AI Market Size, by Deployment, 2025 - 2030 (USD Billion)
Table 68 RoW Call Center AI Market Size, by Vertical, 2018 - 2023 (USD Billion)
Table 69 RoW Call Center AI Market Size, by Vertical, 2025 - 2030 (USD Billion)
Table 70 RoW Call Center AI Market Size, by Technology, 2018 - 2023 (USD Billion)
Table 71 RoW Call Center AI Market Size, by Technology, 2025 - 2030 (USD Billion)
Table 72 RoW Call Center AI Market Size, by Country, 2018 - 2023 (USD Billion)
Table 73 RoW Call Center AI Market Size, by Country, 2025 - 2030 (USD Billion)
Table 74 Snapshot – Amazon Web Services Inc.
Table 75 Snapshot – Microsoft Corporation
Table 76 Snapshot – Google LLC
Table 77 Snapshot – International Business Machines Corporation
Table 78 Snapshot – Oracle Corporation
Table 79 Snapshot – Cogito Corporation
Table 80 Snapshot – SmartAction LLC
Table 81 Snapshot – Five9 Inc.
Table 82 Snapshot – Avaya Inc.
Table 83 Snapshot – NICE inContact
Table 84 Snapshot – Talkdesk Inc.
Table 85 Snapshot – Zendesk Inc.
Table 86 Snapshot – Nuance Communications Inc.
Table 87 Snapshot – Haptik Inc.
Table 88 Snapshot – SAP SE
List of Figures
Figure 1 Market Coverage
Figure 2 Research Phases
Figure 3 Secondary Components for Different Parameters
Figure 4 Methodology
Figure 5 Data Mining & Exploration
Figure 6 Data Triangulation
Figure 7 Assumptions for Market Estimation and Forecast
Figure 8 Market Synopsis
Figure 9 Global Call Center AI Market - Growth Drivers and Restraints
Figure 10 Competitive Benchmark
Figure 11 Global Call Center AI Market Highlight
Figure 12 Global Call Center AI Market Size, by Component, 2018 - 2030 (USD Billion)
Figure 13 Global Call Center AI Solutions Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 14 Global Call Center AI Services Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 15 Global Call Center AI Market Size, by Deployment, 2018 - 2030 (USD Billion)
Figure 16 Global Call Center AI Market Size, by Vertical, 2018 - 2030 (USD Billion)
Figure 17 Global Call Center AI Market Size, by Technology, 2018 - 2030 (USD Billion)
Figure 18 Global Call Center AI Market Size, by Region, 2018 - 2030 (USD Billion)
Figure 19 North America Call Center AI Market Highlight
Figure 20 North America Call Center AI Market Size, by Component, 2018 - 2030 (USD Billion)
Figure 21 North America Call Center AI Solutions Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 22 North America Call Center AI Services Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 23 North America Call Center AI Market Size, by Deployment, 2018 - 2030 (USD Billion)
Figure 24 North America Call Center AI Market Size, by Vertical, 2018 - 2030 (USD Billion)
Figure 25 North America Call Center AI Market Size, by Technology, 2018 - 2030 (USD Billion)
Figure 26 North America Call Center AI Market Size, by Country, 2018 - 2030 (USD Billion)
Figure 27 Europe Call Center AI Market Highlight
Figure 28 Europe Call Center AI Market Size, by Component, 2018 - 2030 (USD Billion)
Figure 29 Europe Call Center AI Solutions Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 30 Europe Call Center AI Services Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 31 Europe Call Center AI Market Size, by Deployment, 2018 - 2030 (USD Billion)
Figure 32 Europe Call Center AI Market Size, by Vertical, 2018 - 2030 (USD Billion)
Figure 33 Europe Call Center AI Market Size, by Technology, 2018 - 2030 (USD Billion)
Figure 34 Europe Call Center AI Market Size, by Country, 2018 - 2030 (USD Billion)
Figure 35 Asia-Pacific Call Center AI Market Highlight
Figure 36 Asia-Pacific Call Center AI Market Size, by Component, 2018 - 2030 (USD Billion)
Figure 37 Asia-Pacific Call Center AI Solutions Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 38 Asia-Pacific Call Center AI Services Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 39 Asia-Pacific Call Center AI Market Size, by Deployment, 2018 - 2030 (USD Billion)
Figure 40 Asia-Pacific Call Center AI Market Size, by Vertical, 2018 - 2030 (USD Billion)
Figure 41 Asia-Pacific Call Center AI Market Size, by Technology, 2018 - 2030 (USD Billion)
Figure 42 Asia-Pacific Call Center AI Market Size, by Country, 2018 - 2030 (USD Billion)
Figure 43 RoW Call Center AI Market Highlight
Figure 44 RoW Call Center AI Market Size, by Component, 2018 - 2030 (USD Billion)
Figure 45 RoW Call Center AI Solutions Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 46 RoW Call Center AI Services Market Size, by Type, 2018 - 2030 (USD Billion)
Figure 47 RoW Call Center AI Market Size, by Deployment, 2018 - 2030 (USD Billion)
Figure 48 RoW Call Center AI Market Size, by Vertical, 2018 - 2030 (USD Billion)
Figure 49 RoW Call Center AI Market Size, by Technology, 2018 - 2030 (USD Billion)
Figure 50 RoW Call Center AI Market Size, by Country, 2018 - 2030 (USD Billion)
Global Call Center AI Market Coverage
Component Insight and Forecast 2025-2030
- Solutions
- Chatbot
- Intelligent Virtual Assistant (IVA)
- Intelligent Interactive Voice Response (IVR) System
- Services
- Professional
- Managed
Deployment Insight and Forecast 2025-2030
- On-Premises
- Cloud-Based
Vertical Insight and Forecast 2023-230
- Banking, Financial Services, and Insurance (BFSI)
- Retail and E-commerce
- Healthcare
- Telecom
- Media and Entertainment
- Energy & Utilities
- Oil & Gas
- Government
- Others
Technology Insight and Forecast 2025-2030
- Natural Language Processing
- Machine Learning
- Automatic Speech Recognition
- Computer Vision
- Video Recognition
- Others
Geographical Segmentation
Call Center AI Market by Region
North America
- By Component
- By Deployment
- By Vertical
- By Technology
- By Country – U.S., Canada, and Mexico
Europe
- By Component
- By Deployment
- By Vertical
- By Technology
- By Country – Germany, U.K., France, Italy, Russia, and Rest of Europe
Asia-Pacific (APAC)
- By Component
- By Deployment
- By Vertical
- By Technology
- By Country – China, Japan, India, South Korea, Australia, and Rest of Asia-Pacific
Rest of the World (RoW)
- By Component
- By Deployment
- By Vertical
- By Technology
- By Country – Brazil, Saudi Arabia, South Africa, U.A.E., Turkey, and Other
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Global Call Center AI Market – Analysis and Forecast (2025-2030)
- The global call center AI market is forecasted to surge from USD 1.9 billion to USD 4.8 billion by 2030, with a robust CAGR of 23.9%.
- Segmented into solutions and services, with chatbots leading the solutions category, especially in BFSI. Automatic speech recognition dominates the technology segment, while on-premises deployment prevails. Phone remains the dominant channel for call center AI.
- Factors driving growth include higher customer engagement via social media, rising data generation through IoT, and the demand for value-added customer support services. AI-powered chatbots streamline operations, while speech analytics enhance interactions. Personalization and predictive analytics boost customer satisfaction.
- Challenges include unsupervised learning hindering market growth, yet increasing awareness is expected to mitigate this challenge over the forecast period.
- North America leads the market share, driven by substantial investments in AI and widespread adoption across industries. Meanwhile, the Asia-Pacific region is poised for rapid growth, fueled by increasing IT investments, particularly in India and China, and the proliferation of call centers in the region.