The global AI in retail market is expected to grow at a CAGR of 36.5% during the forecast period with its market size predicted to reach USD 6.4 billion by 2030. The Increasing e-retail industry, growing investments by retail companies in AI technology, and growing mobile internet penetration are the major factors leading to the high demand for AI in the retail market.
The solution category accounted for the largest revenue share in the AI in retail market
Based on offering, the global AI in the retail market is categorized into solution and service, wherein the solution category accounted for a larger share in 2020. The category is expected to lead throughout the forecast period owing to the mounting adoption of AI technology by e-commerce companies.
The solution category is further sub-segmented into the chatbot, CRM, price optimization, recommendation engine, SCM, visual search, and others.
The service category is further sub-categorized into managed and professional.
Based on technology, the global AI in the retail market is segmented into machine learning, NLP, computer vision, and others. Among these categories, the machine learning category accounted for the largest share in 2018, and also it is expected to witness the fastest growth in the market during the forecast period. Companies in the retail business are utilizing machine learning solutions to offer an increasingly customized involvement to the end clients just as to give an intelligent domain to them. Besides, the developing pattern of rising technology adoption can be related to the requirement for streamlining retail tasks, limiting endeavors, and expanding income for the most part for web-based business retailers.
Segment / Key Players |
Categorization |
Offering |
Solution [Chatbot, CRM, SCM, Price Optimization, Recommendation Engine, Visual Search, Others], Service [Managed, Professional] |
Technology |
Machine Learning, NLP, Computer Vision, Others |
Key Players |
Infosys Limited, Intel Corporation, Amazon Web Services Inc., ViSenze Pte. Ltd., Evolv Technologies Inc., Numenta Inc., SAP SE, Accenture PLC, Microsoft Corporation, Google LLC, Salesforce.com Inc., Oracle Corporation, and IBM Corporation |
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Geography Insight
Geographically, North America is the largest AI in the retail market owing to the presence of several developed economies, such as the United States and Canada, concentrating on improving the current arrangements in the retail space. North America has the essential AI solution suppliers and is an early adopter of AI solutions. Numerous US-based organizations like IBM Corporation, Amazon Web Services, Microsoft Corporation, Google Inc., NVIDIA Corporation, Intel Corporation, Salesforce, and Sentient Technologies are widely including themselves in product advancement and enhancement.
Competitive Insight
The increasing adoption of IoT, Big Data analytics, and online business promotion gives rewarding chances to AI in the retail market. AI in the retail market is fragmented in nature. In general, the focused competition among existing players is high. Market players in the global AI retail industry are majorly focusing on mergers & acquisitions, product launches, and partnerships to expand their market share.
Some of the key players operating in the global AI in the retail market are Industrial and Financial Systems (IFS) AB, Infor Inc., Ramco Systems Limited, Bentley Systems Incorporated, Rockwell Automation Inc., SAP SE, ABB Ltd., International Business Machines (IBM) Corporation, Schneider Electric SE, MRI Software LLC, CGI Group Inc., and AssetWorks LLC.
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The report provides the market value for the base year 2023 and a yearly forecast till 2030 in terms of revenue (USD Billion). The report segments the global AI in the retail market based on offering, technology, and region.
Global AI in Retail Market Coverage
Offering Insight and Forecast 2025-2030
Technology Insight and Forecast 2025-2030
Geographical Segmentation
AI in Retail Market by Region
North America
Europe
Asia-Pacific (APAC)
Rest of the World (RoW)